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I have edited, designed, and produced a variety of strategic marketing content in the form of educational webinars, technology tutorials, and conversations with authors that regularly gain more than 1K in views.
For video content, I perform the additional responsibilities of on-screen moderator and host, as well as pre- and post-production processing.
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Formerly the associate Marketing Coordinator for the e-commerce publisher and online store, Rocky Nook, I wrote copy for site, digital marketing, and print, driving 12.5% of direct-to-consumer sales within a $3.8 million annual revenue stream and increasing the email open rate by 20% for a 30,000-subscriber newsletter.
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At Katie Walker Source Enterprise, I provide high-volume, high-quality client and customer experience through optimizing ticketing systems to improve client retail experience, efficiency, and usability.
I resolve over 7,300 user requests annually. My priorities are two-fold: implementing support policies and standard operating procedures to ensure every client receives a professional and quick and supportive experience, and identifying systemic issues early on to collaboratively address and improve.
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I provide live event entertainment by way of typewriter poetry customized to each individual guest. After interfacing through a brief and conversational 1×1, guests come away with a haiku (a historic Japanese poem) that demonstrates poetic craft as well as a succinct blending of all the important themes in their conversation.
Past clients have included Google, Meta Platforms (for Facebook), Greylock Partners, GoDaddy, Tiffany & Co., and others.