The following customer service ticket was received as an unsolicited publishing query. The inquiring author is seeking to have their manuscript published. They are categorically a Rocky Nook site visitor as they indicate no prior or future customer support to Rocky Nook.

Regardless of someone’s customer history, I respond to all inquiries with the same attention and care. And while Rocky Nook is not a suitable publishing fit for the manuscript in question, I was knowledgeable of another potential publisher to suggest in my response and resolution to their query.

The results were a very satisfied guest with a hopeful opportunity to expand their search with clear direction.